Terms & Conditions for tours with Borders Journeys 2013
Before booking a tour with Borders Journeys, please take a few minutes to read over our terms and conditions.
Payments
Reservations will only be confirmed on receipt of full payment. Payments can be paid directly into our bank account (we will provide our bank details on request), by sterling cheque at the address below or directly to us if booking locally. Unfortunately we are unable to accept payments by debit or credit cards.
Cancellations, Refunds & Charges
Borders Journeys will only cancel tours due to circumstances that are outwith our control.
All cancellations of booked tours should be communicated to us as soon as possible in writing at the address below or by email at Ian@bordersjourneys.co.uk Please note that text messages will not be accepted as a form of communication when cancelling a tour.
Borders Journeys cancellation policy:
Organised day tours
- More than 72 hours before the scheduled tour departure time – full refund minus 20% to cover administration costs will be given
- 24 to 72 hours before the scheduled tour departure time – 50% refund unless the ticket(s) can be resold. If the ticket(s) can be resold then a full refund minus 20% to cover administration costs will be given
- Less than 24 hours before the scheduled tour departure time – no refund unless the ticket(s) can be resold. If the ticket(s) can be resold then 50% will be refunded.
Private day tours
- More than one week before the scheduled tour departure time – full refund minus 25% to cover administrations costs will given
- 48 hours to less than one week before the scheduled tour departure time – 50% refund
- Less than 48 hours before the scheduled tour departure time – no refund.
Please note that any deposits that Borders Journeys has paid in advance of the tour and a refund cannot be made to the company; these deposits will be deducted from any of the above refunds.
Tours will normally only run with 4 or more passengers; however some tours will go ahead with 3 passengers for an agreed premium. Borders Journeys reserves the right to cancel any tours where there will be 3 or less passengers. If any tours are cancelled; Borders Journeys will give a full refund.
Tour prices include the transport and driver/guide services. Some tours are all or part inclusive; please refer to the advertised/agreed tour itinerary for details.
All tours depart from Stance F (ZF), Waterloo Place, Edinburgh (next to the entrance to Old Calton Cemetery) or at an agreed pick-up point en-route. All tours will return to Waterloo Place or at an agreed drop-off point en-route.
All tours will depart strictly on time as advertised/agreed. It is the passenger’s responsibility to be at the advertised/agreed departure point at least 15 minutes before the advertised/agreed departure time. We cannot wait for latecomers, no refunds will be given to passengers who miss their tour.
During the tour it is each passenger’s responsibility to return to the vehicle at the advertised/agreed time to ensure that the tour remains on schedule.
Unfortunately Borders Journeys are unable to accommodate children under the age of 5 years old. Children five years old and over are welcome on our tours. It is solely the accompanying adult(s) responsibility to ensure the safety of any children at all times. It is the accompanying adult(s) responsibility to supply appropriate booster seats as required by law.
Tours
All pasengers must be pre-booked on our tours. Please note that there can be no un-booked passenger pick-ups during the course of any tour.
Concessions are available on our scheduled tours for senior citizens (over 60 years), children under 12 years and full-time students (with valid ID). Concessions are not available on private tours.
Borders Journeys will follow the advertised/agreed tour itineraries; however we reserve the right to alter these due to events outwith of our control.
Tours will normally go ahead with a minimum of 4 passengers; however in some circumstances tours with less than 4 passengers will go ahead on payment of a supplement. Please contact Borders Journeys for further details.
Insurance
Borders Journeys is insured to carry passengers, however we are not liable for any personal property lost or stolen in or out of the vehicle, or for any accidents outside the vehicle during the tour. We recommend that all passengers arrange their own personal property, accident, medical & cancellation insurance.
During the tour
Smoking is not permitted on any Borders Journeys’ vehicles; however there are frequent stops during the tour for passengers that wish to smoke. The consumption of alcohol is prohibited on any Borders Journeys vehicles.
Borders Journeys reserves the right to refuse to transport any passenger(s) whose behaviour could upset, offend or alarm other passengers. Please note no refunds will be given to any passenger(s) who Borders Journeys refuse to transport or ask to leave the vehicle.
Force Majeure
Borders Journeys does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist/criminal activities, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, nuclear explosion or radioactive contamination from any nuclear facility or other events beyond the control of Borders Journeys.
If you have any questions regarding our terms and conditions, please contact us on 0131 450 7151 / 07794 021819 or email Ian@bordersjourneys.co.uk
