Terms & Conditions for tours with Borders Journeys

Before booking a tour with Borders Journeys, we recommend that you take a few minutes to read over our terms and conditions.

Payments

Reservations will only be confirmed on receipt of an agreed deposit or full payment. Full payment is required two full month prior to departure.

Payments can be paid directly into our bank account (we will provide our bank details on request), by sterling cheque, PayPal or directly to us if booking locally. Payments by debit or credit cards can be made via PayPal (instructions will be provided on request).

Cancellations, Refunds & Charges

Borders Journeys will only cancel tours due to circumstances that are outwith our control.

If Borders Journeys cancels any tours, a full refund will be given.

All cancellations of booked tours should be communicated to us as soon as possible in writing or by email at Ian@bordersjourneys.co.uk  Please note that telephone calls or text messages will not be accepted as a form of communication when cancelling a tour.

Borders Journeys cancellation policy:

Private day tours

  • More than two month prior to the scheduled tour departure time – refund of the deposit minus 50% to cover administrations costs will be given
  • One to two months prior to the scheduled tour departure time – 50% refund of the full tour balance
  • Under one month prior to the scheduled tour departure time – no refund.

Private extended tours

  • More than two month prior to the scheduled tour departure time – refund of the deposit minus 50% to cover administrations costs will be given
  • One to two months prior to the scheduled tour departure time – 50% refund of the full tour balance
  • Under one month prior to the scheduled tour departure time – no refund.

Extended group tours

  • 22 to 28 days prior to the scheduled departure – full refund minus 25% to cover administrations costs will given or 25% charge for the agreed fee will be charged
  • 15 to 21 days prior to the scheduled departure – 50% refund or 50% charge for the agreed fee will be charged
  • Less than 15 days – no refund or 100% charge for the agreed fee will be charged.

Where a deposit has been paid but not the full fee, the refund is based on the full agreed fee for the tour. Please note that any deposits that Borders Journeys has paid in advance on behalf of a client as part of the tour and a refund cannot be made to the company; these deposits will be deducted from any refund due.

Tours

All passengers must be pre-booked on our tours. Please note that there can be no un-booked passenger pick-ups during the course of any tour.

Concessions are not available on private tours.

Children are welcome on our tours. It is solely the accompanying adult(s) responsibility to ensure the safety of any children at all times. It is the accompanying adult(s) responsibility to supply appropriate child seats as required by law.

Insurance

Borders Journeys is insured to carry passengers, however we are not liable for any personal property lost or stolen in or out of our vehicles, or for any accidents outside the vehicle during the course of the tour.

We recommend that all passengers arrange their own personal property, accident, medical & cancellation insurance.

During the tour

Smoking or use of e-cigarettes is not permitted on any Borders Journeysvehicles; however there are frequent stops during the tour for passengers who wish to smoke.

The consumption of alcohol is prohibited on any Borders Journeys vehicles.

Borders Journeys reserves the right to refuse to transport any passenger(s) whose behaviour could upset, offend or alarm other passengers.

Please note no refunds will be given to any passenger(s) who Borders Journeys refuse to transport or ask to leave the vehicle.

Force Majeure

Borders Journeys does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist/criminal activities, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, nuclear explosion or radioactive contamination from any nuclear facility or other events beyond the control of Borders Journeys.

If you have any questions regarding our terms and conditions, please contact Ian on (+44) 07794 021819 or email  Ian@bordersjourneys.co.uk

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